Return Policy

If you receive a faulty product, please reach out to us at [Insert number] within three working days of receiving your order. We will promptly assist you in arranging a replacement or a refund, and we will cover the cost of returning the faulty item. Rest assured, any replacement you require will be shipped at no additional charge. Your satisfaction is our priority, and we're here to ensure you have a seamless shopping experience.

Order Cancellation and Returns

We typically dispatch orders on the same day we receive them except for peak seasons like Christmas and public holidays when order processing may experience slight delays,

• If you decide to cancel the order after it has already been dispatched to you or upon receiving the goods, please follow these guidelines:
• The items must be returned in their original, unused, and unopened condition, just as when initially shipped by Nor Cal Hair & Beauty Supply. We are unable to accept any item for exchange or refund if it has been used or is not in the exact condition in which it was originally dispatched by us. In such cases, we will deduct the applicable shipping charges from the refund amount.

Please follow these procedures for returns:

• Contact us via phone to confirm which items you plan to return. You will be responsible for covering the return shipping costs. Also, please note that the cost of returning the goods is non-refundable.
• If your purchase included complimentary gifts, kindly include them when returning them. Ship everything to [insert address], along with a note containing your contact information and the reason for the return.
• Once we receive the returned goods, refunds are processed within [Insert number] days.
• Please note that if you do not return the product, even in the case of a quality issue, we cannot offer a refund or exchange.
  
• These conditions do not affect your statutory rights. Additionally, we value your feedback, so it would be greatly appreciated if you'd like to share why you've decided to cancel your order. Your understanding and cooperation in adhering to these procedures are greatly appreciated as they help us ensure the quality of our beauty supplies and services.

At Nor Cal Hair & Beauty Supply, your satisfaction is our top priority. For more information or queries about our return policy, please get in touch with us.